Always on · Any language · Works simply
A concierge that answers every guest, in every language, at any hour.
Mautomation picks up your phone and your website chat around the clock, answers the routine questions, and supports your team in a simple way.
After hours, most callers don't leave a voicemail. They call the next hotel.
The cost of silence
A quiet phone at 11pm is not a quiet night.
For an independent property, a missed call isn't just a lost booking; it's a guest looking for help or answers who was met with silence. Every caller deserves to be heard and cared for, no matter the hour. Missing that connection is the true cost of good service.
What it does
Four quiet things, done without fail.
Answers, day and night
Calls and website chats are picked up on the first ring, at 2am and on the Sunday of a full house.
Speaks your guest's language
Spanish, English, or what your guests speak, chosen by the guest — not by a menu they have to sit through.
Knows when to hand over
Rooms, rates, parking and check-in are handled. Anything delicate is triaged and routed to the right person.
One list in the morning
Every booking-ready inquiry lands in one place, with the details already taken, ready for coffee and ten minutes.
How it works
Three steps, and nothing to install.
01
A guest reaches out, whenever
They call the hotel or open the chat on your site. There is no queue and no after-hours message.
02
The concierge answers in their language
It replies in your hotel's voice, answers what it knows, and takes down dates, party size and how to reach them.
03
Everything lands on one list
Your team opens it first thing, calls back the ones worth calling, and confirms in your existing booking system.
Try it live
Experience it yourself.
This is Mautomation's own concierge. Ask it what the service does, how it would fit your property, or to arrange a demo — in Spanish, English, or what your guests speak.
Why it fits boutique hotels
Built for independents, not for a call centre.
It speaks your guests' languages
Your rooms fill from three continents. Nobody should be held for an operator who only has one language.
It sounds like your hotel
Your name, your tone, your house rules. To the guest it is your front desk, not a switchboard.
Nothing to rip out
It runs alongside the front desk and the booking system you already have. No install, no migration.
Sized for 15 to 40 rooms
No corporate reservations line, no enterprise onboarding. A small property, an always-answered phone.